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Shipping & Returns

SHIPPING & RETURNS POLICY

Thank you for shopping at Aliela Concepts.

To serve you better, Aliela Concepts will begin to process your order as soon as you PLACE ORDER Button. 

Our Products 

Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only. 

We cannot guarantee that your computer's display of the colors accurately reflect the color of the products, your products may vary slightly from those images. 

Shipping 

We only ship to addresses located in Continental United States (excluding Alaska and Hawaii).  

When you place your order, you will get real-time shipping quotes and an approximate delivery time for your order based on the availability of your items and shipping options you choose. Depending on the shipping option you choose, shipping date estimates will appear on the shipping quotes page.

Processing Guidelines 

All products on the site are subject to availability and payment being received before the order is processed. 

Aliela Concepts will contact you if the Product(s) you have ordered is/are out of stock, or if additional identification is needed for credit card verification.

Returns, refunds & exchanges 

Returns and exchanges are accepted on most Products within 30 days of receipt, for items that HAVE NOT BEEN OPENED, ALTERED or USED, and with ALL tags and/or stickers attached AND Accompanied with original Sale Receipts. Original shipping charges are non-refundable.

We will do our best to fulfill your exchange request. If your desired replacement item is no longer available we will help you find another item, or process a refund if the item falls within our return policy.

If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery Address

Return /Exchange Procedure

To process a return or Exchange, Please Contact Us so we may provide you with a return address. 

Damaged or defective goods 

At Aliela Concepts we are committed to selling only first-quality products and accessories. To that end, we employ several quality checks before an item is shipped. 

If you have received a damaged or defective item, please notify us within 30 days of receiving the order to be eligible for a refund. 

Payments 

Payment can be made through Credit Card (Visa, Master Card, American Express, Discover). You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it. 

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Aliela Concepts, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using secure third party payment processors. 

Events outside our control 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement 

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized Aliela Concepts employee.

Our right to vary these terms and conditions 

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and jurisdiction 

This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the United States Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the United States. All contracts are concluded in English and no public filing requirements apply. 

These terms and conditions do not affect your legal statutory rights.